What Stands Out
What Customers Mention Over and Over Again
After 19 years and 10,000+ jobs, certain themes appear in every review. Here's what customers consistently say makes Schade's different.
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The Cleanup Is Immaculate
More than any other service, customers mention leaving the yard cleaner than we found it. It's not an afterthought; it's part of the job.
"Left my yard looking better than before the storm." – Broadview Heights
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They Actually Answer the Phone
Customers are repeatedly surprised that we pick up, especially for emergencies. In an industry full of missed calls and delayed callbacks, answering matters.
"Called at midnight. Jon picked up immediately." – Westlake
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No Surprises at the End
Payment on completion. Price agreed before we start. customers mention this constantly; they know the number before a single branch comes down.
"Paid exactly what I was quoted. Not a dollar more." – Parma Heights
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Property Treated with Respect
Lawns, garden beds, driveways, fences: customers notice when a crew is careful. They also notice when they're not. We're careful.
"Not a single plant in my garden was touched." – North Royalton
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They Do What They Say They'll Do
Showing up on time. Finishing the job. Following through on the estimate. This sounds like the minimum, but customers are grateful when it actually happens.
"Showed up exactly when they said. Done when they said." – Parma
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Family Business Feel
Customers feel the difference between a national franchise crew and people who take pride in their local reputation. With Schade's, it shows.
"They actually care about the work. You can tell." – Middleburg Heights